Protecting your personal information

October 22, 2018

The protection of your information and our transparency with you are top priorities for Ontario Teachers’. That’s why we wanted to update you on a recent issue affecting a limited number of incoming emails sent to Ontario Teachers’. The issue has been resolved and there is no current risk to emails you may have sent us.

We recently discovered that certain emails that members sent in reply to our newsletters and other informational emails (sent from reply@reply.otppmembers.com) may have been inadvertently directed to an outside company that works with website providers to conduct security analysis of incoming emails. This issue was discovered by Ontario Teachers’ and was promptly fixed.

We have thoroughly investigated, and this issue was caused by an operational error. We have been in contact with the security analysis company to confirm that any emails received in error were not shared with anyone else, were promptly deleted, and that no information in the emails was used or stored. Further, we have taken steps to prevent incidents of this kind in the future.

There is no current risk to sending emails to us, our internal systems were not affected and all your information stored by Ontario Teachers’ is safe and secure. 

Cyber Security Awareness Month

Since October is Cyber Security Awareness Month, we also wanted to share some tips to help you safeguard your information.

  1. Always use your Ontario Teachers’ online account or contact us by phone to update your confidential information.
  2. Be aware of potential scammers who may use fake emails, pop-up ads, text messages, or phone calls to try to trick you into sharing personal information.
  3. Open emails from those you know. If you don’t recognize the sender, think twice before opening or responding to unsolicited email. And don’t click on email links or attachments from unknown sources unless you’re sure they’re coming from a reputable source.
  4. Keep your account number and password confidential. Don’t share them with anyone, including family members.
  5. If you believe that your account number or password are no longer secure, or you receive what may be a phishing email, spam or other suspicious messages that look like they’re from Ontario Teachers’, call us immediately at 416-226-2700 or 1-800-668-0105, Monday to Friday between 8:00 a.m. and 5:30 p.m.

With these tips, you can protect your data and feel confident that you’re taking the right steps to being safe online. If you have any questions, please contact us at inquiry@otpp.com, 416-226-2700 or 1-800-668-0105.