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Questions about Bill 124? Visit our News section and Bill 124 FAQs in both the working members and retired members sections.

Member Help Centre

Access your account, anytime, anywhere.

What would you like to do today?

Review your pension

See all the details of your pension, in real time, at a glance

Update your profile

Provide your mailing and personal email addresses to receive pension information

Check for alerts

You may need to review a document or designate a beneficiary

Upload documents

Use the uploader tool to securely add documents to your account

Access important documents

Find your annual statements and tax slips

Connect through social

Like us on Facebook to join the conversation with fellow members

Answers to common questions

  • Take these simple steps to keep your information safe.

    • don’t use your Ontario Teachers’ account password for any of your other online accounts, including banking, email or social media
    • change your password on a regular basis, at least once a year
    • keep your account number and password confidential. Don’t share them with anyone, including family members
    • choose a unique password, at least eight characters long, with at least one uppercase letter, number and special character
    • always use your account to update personal information, like telephone numbers, email and mailing addresses
    • be aware of potential scammers who may use fake emails, pop-up ads, text messages or phone calls to try and trick you into divulging personal information
    • change your password immediately if you suspect it’s been compromised
  • You can easily retrieve your account number or reset your password.

    To reset your password, you’ll need to sign in with your account number or email address associated with your account. When you're prompted to enter your password, click ‘Forgot password?’. You'll receive an email with instructions on creating a new password.

  • Alerts show up when there’s a change to your file, new documents to review, or an action you need to take. Keep an eye out for them on the Your pension page of your account.

  • Sign in to your Profile and update your info in the Contact Information and Phone Numbers sections. Make sure to click Save to confirm your changes.

    Keeping your address, email and phone number up to date ensures you’ll always receive info and updates about your pension.

    Do we have your current personal email and phone number on file? If not, update them today since you likely won’t have access to your work email or phone numbers after you retire.

  • Go to your secure Document Centre to view your T4A(s) or tax receipt.

  • Sign in to your Buyback Centre. Make sure to review the cost, tax implications and deadlines before making any payments.

Questions about Bill 124?

Our contact centre won't have further information to share with you at this time, there's no need to call. Please visit our News section for updates and keep an eye on our Bill 124 FAQs in both the working members and retired members sections. We'll update these pages when we have new information to share with you.

Connect by email, phone or fax


Phone: 416-226-2700 or 1-800-668-0105 (toll free)

Fax: 416-730-7807 or  1-800-949-8208 (toll free)

Contact centre hours: 8:30 am to 5 pm, Monday to Friday

We're moving

Our Toronto team is undergoing a phased move to our new location from April to June 2024. We may not be able to accommodate drop-in appointments for members during this time at 5650 Yonge Street. Our contact centre will be at the new location as of June 14. Our phone and fax numbers remain the same.

Our new Toronto address is:

160 Front Street West, Suite 3200
Toronto, Ontario
M5J 0G4

Sign up for your account 

Get quick and secure access to your pension information, anytime, anywhere.  

  • Update personal information
  • Access convenient tools, including our popular pension calculator
  • Apply for your pension online 
  • Go paperless with electronic annual statements and tax documents  

Register today