Privacy
Principles
The privacy of your personal information is important to us. We’re committed to protecting your privacy and safeguarding your personal information. We’re guided by six key principles in the handling of your personal information.
1. Transparency. We aim to provide you with clear understanding of the personal information we collect, why and how that information is used, and how we protect your personal information. You may contact us to learn more about our privacy practices and to raise any complaints.
2. Choice. You have the ability to make your own choices about the information you share with us, how it’s used and when it should be updated, unless otherwise mandated by law. Where appropriate, we’ll obtain your written consent to collect, use or disclose personal information.
3. Accountability. We’re committed to protecting your privacy. Our privacy practices take into consideration legal and privacy notice requirements and how you may ask questions about the way your information is used.
4. Restraint. Personal information that’s collected, used, disclosed and retained is limited to only what’s necessary.
5. Access and Correction. We’re committed to maintaining accurate and complete personal information. You may request access to your personal information and make corrections.
6. Security. Your personal information is protected by appropriate safeguards to maintain its confidentiality.
If you wish to learn more about these principles, see the Notices below for more information.
Members
Introduction Introduction
This Privacy Notice applies to the collection, use, storage, and disclosure of Members’ personal information by Ontario Teachers’ Pension Plan, with a registered office at 5650 Yonge Street, Toronto, Ontario M2M 4H5 (“Ontario Teachers’”, “we”, “us”, or “our”).
This Notice sets out how Ontario Teachers’ collects, processes and uses the personal information of members. It will also explain how we look after your personal information, tell you about your privacy rights and how the law protects you. Unless we notify you otherwise, the Director, Privacy Compliance & Privacy Counsel is responsible for this Notice and Ontario Teachers’ is the controller of your personal information.
This Notice was last updated on 1 March 2024.
Who are Members?
Members are working teachers and Ontario schools participating in the plan, or retired teachers who receive pension income from Ontario Teachers’. Survivors, beneficiaries and those with Powers of Attorney may also access our Member Services through the Member Web Portal as allowed under the Plan. If you have an inquiry about your status please contact Inquiry@otpp.com.
Notices Notices
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What is personal information?
Personal information is information about an identifiable individual. Some examples of personal information we collect about you, our members, include:
- Age, date of birth, address, gender, salary, social insurance number (“SIN”), internally generated Ontario Teachers’ account number, beneficiary information, banking information, tax information, pension amounts, marital status, plan membership date, power of attorney, health-related information, etc.
- Personal information we collect may be used for various purposes. See the [Use] tab for more information on how different personal information is used for different purposes.
How do we collect your personal information?
In the course of our pension operations, Ontario Teacher’s collects a wide range of data about you and your beneficiaries. The personal information we use is collected primarily from two main sources: you and your employer.
- From you – most of the personal information we gather comes directly from you through the phone, your Ontario Teachers’ online account, and other documents and communication channels. We also track member interactions with our web services to understand your interests through otpp.com and through our member portal. For more information on this please also consult our Website Visitor Privacy Notice. In some cases we retain information about you that you provide us through surveys and questionnaires.
- From employers – your employer provides your personal information when you first become a member, such as address, SIN, date of birth, pay information, etc. Once you become a member, your employer regularly provides us with information about your salary, contributions, service and other applicable member events, such as leaves of absence, termination and retirement dates, and long-term disability participation, etc. Your employer transfers this information to us electronically when they process payroll information.
- Other sources – in some cases we may collect personal information about you from other sources, such as information from your union.
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How we use and disclose your personal information?
We collect, use and share personal information about you for the purposes of administering the Ontario Teachers’ Pension Plan (the “plan”) and your pension benefit, communicating with and serving you, or otherwise in accordance with your consent.
We use personal information for individual member purposes, and for broader plan purposes. Below are some examples of how we use personal information about you:
- SIN – required for the purpose of reporting income to the Canada Revenue Agency (CRA).
- Salary – used to calculate your pension contributions, to determine your average annual salary for pension calculations and to collect contributions if you choose to buy back service in the plan.
- Banking information – required so that monthly pension benefits can be directly deposited into your bank account.
- Plan membership status – may be used to send you surveys relating to plan administration activities and collecting survey responses.
- Legal disclosure – may disclose personal information to your authorized representative, legal guardian, appointed substitute decision maker, power of attorney or someone otherwise authorized by law, if necessary to administer the plan.
- Website usage – may use personal information collected while you’re logged into your Ontario Teachers’ online account to measure and analyze website usage to enhance your online experience.
- Artificial Intelligence (AI) and Data analytics – may use personal information to perform data analytics to improve our understanding of your needs, to improve the quality of services we offer you, and to facilitate the development of communications strategies.
- Overall plan management – may use personal information for aggregate analyses of plan liabilities and performance, and to evaluate, improve and manage the plan, our operations, and our service to you.
From time to time, Ontario Teachers’ or our service providers may use AI-based tools, including automated decision-making, to help us streamline and enhance our services to members including the management of services, practices and processes. For example, these tools may help by creating and analyzing transcripts based on a phone conversation with you. They may also help us to create responses to your inquiries or help us understand how we may be able to serve you better in future. Ontario Teachers’ is committed to the ethical use of your personal data and provides oversight for the development and use of these tools. Ontario Teachers’ may be required to evaluate AI tools for their appropriateness, the sensitivity of the personal data processed, the impact on the rights and freedoms of individuals, and the potential for bias in the tools if they are being used to assist in decision making.
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Plan Participation
- You cannot entirely withdraw from our collection, use and disclosure of your personal information for plan administration purposes. However, you may consent to and withdraw from the use of your personal information for non-mandatory purposes, such as special promotions of products and services available from third parties.
- Further, by submitting additional information to us, such as through a survey/questionnaire, through use of otpp.com or the member portal, or by contacting us with questions or concerns, you consent to the collection, use, and disclosure of your personal information as described in this Notice. We rely on this consent as our legal basis to process your personal information, but where we process personal information about you that we have not sourced from you we may also rely on the legal bases of (i) compliance with legal and regulatory obligations (e.g., pensions law, compliance with income tax legislation and regulation); (ii) our legitimate interests to inquire about members for the purposes of administering the plan; and (iii) substantial public interest.
Communications
We respect your choices about how you receive communications from us. Please note however, legal requirements mandate that some of our communications about pensions must be provided to all members. Some examples include:
- the annual statement of benefits
- notice of plan amendments
- termination statement
- notice of retirement options
You may choose to receive this information either via email or post mail.
We offer you various options to change your communications preferences in your Ontario Teachers’ online account, such as using the “update your communication preferences” link or replying to email communications sent by us. You can also call or write to us by post mail or email. However, you may not be able to opt out of receiving the communications entirely due to the aforementioned legal requirement.
For non-mandatory communications that provide you with information about the plan, you can change your communication preferences in your Ontario Teachers’ online account, by using the “update your communication preferences” link or by replying “unsubscribe” to email communications sent by us. You can also opt to receive such non-mandatory communications by post mail, by calling or writing to us, or by reply email. Some examples of non-mandatory communications include:
- invitations to our annual general meeting
- payroll changes to pensioners
- our annual report
- service awareness notifications
Promotional information may also be included in some non-mandatory communications or posted on social media platforms we administer. You may unsubscribe from receiving emails with promotional information by replying “unsubscribe.” You may also change your communications preferences in your Ontario Teachers’ online account, by calling or writing to us, or by using the “update your communication preferences” link within the email communication.
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You may request access to your personal information at any time. Depending on the province, state or country in which you reside, you may also be entitled to:
- Request to access or correct your personal information that is not readily available to you.
- Request erasure of your personal information.
- Request restriction of processing of your personal information, which enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party (known as ‘data portability’).
- Object to the processing of your personal information where we are processing it for the purpose of our legitimate interests.
- Withdraw your consent to the handling of your personal information.
- Lodge a complaint with the privacy regulator of the province, state or country you live in if you think Ontario Teachers’ has infringed any of your rights.
However, in certain situations, we may not be able to provide access to all the personal information we hold about you. If that’s the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.
You’re responsible for ensuring the personal information we have on file about you is accurate and up-to-date. You can make corrections to personal information in your Ontario Teachers’ online account, by phone or in person.
To request access to your personal information, please make a request in writing identifying yourself, the information you want to review and how we can contact you.
Ontario Teachers’ Pension Plan
Email: inquiry@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5 -
Your information may also be shared with your employer or other third parties when it’s necessary for administering the plan or for you to receive technical or other services. Below are some examples of third parties we share your personal information with, and why:
- Actuarial advisors – used to perform a valuation of the plan.
- Canada Revenue Agency (CRA) – required by tax laws to report certain personal information to the CRA, such as your SIN and pension adjustment amount.
- Other pension plans – may be disclosed if you transfer into or out of the plan to another pension plan. You’ll be asked to authorize the disclosure of your personal information to both the exporting and importing plan, as required.
- Other industry partners – may be disclosed to ensure you have access to services pertinent to members (e.g., insurance) or assist us with benchmarking activities and to help us plan for future service needs.
- Mailing services – used to send you statements and other communications about the plan and your benefits.
- Medical advisors – may be disclosed to medical advisors to assess your eligibility for disability benefits, and other plan options and features based on your medical condition.
- Survey services – may be disclosed to deliver or administer surveys relating to plan administration activities and to collect survey responses.
- Software and Information Technology providers – may be disclosed to information technology providers to create emails, complete analyses or provide us with AI-assisted services
- Members’ legal representative – may be disclosed to a legal guardian, appointed substitute decision maker, power of attorney or someone otherwise authorized by law, if necessary to administer the plan.
Some third parties that provide services to us may be located, or may store personal information necessary to provide such services, outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.
Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.
In some instances we may share aggregate data about our plan and plan members with external parties including employers, insurance providers and those providing actuarial services. In these instances, non-identifiable data is provided only and at an aggregate level. We ensure data analysis takes place in a manner so that members may not be re-identified, such as providing aggregate data only where there are a statistically significant numbers of individuals represented in the data analyses undertaken.
In some circumstances, we’re permitted by law to use and disclose personal information about you without your consent. For example, in addition to the personal information that’s required by law to administer the plan, your personal information may be used or disclosed to investigate and prevent fraud, to protect the rights, interests and property of Ontario Teachers’, its employees, and members of the plan, or if required by a court order.
Unless otherwise specified, your information will not be used for marketing, soliciting business, non-recruiting, or non-employment related activities.
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We retain personal information for only as long as it’s needed to administer the plan or as otherwise permitted or required by law. In some cases, we’ll retain personal information for as long as you’re a member of the plan, or if your estate or beneficiaries have potential entitlements.
If you have any questions about how long we’ll retain your personal information, please contact us.
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Our website, including your Ontario Teachers’ online account, uses cookies, analytics tools and other similar technologies to evaluate the performance and functionality of the sites. These technologies are generally used to help improve visitors’ experience on the sites – for example, sign-in information, remembering preferences, and recognizing that users have visited the site previously. Please review our website privacy notice for more information on the data that cookies collect and how these technologies are used on our website.
You’re always free to block, delete, or disable these technologies if your browser, application, or device permits. Please review your device and browser settings to allow all, allow some, or block all cookies.
Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You will not be able to use the secure portion of the website available to members. You may also be required to re-enter your password more frequently during your browsing session.
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We use safeguards designed to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Below are some examples of how we protect your personal information:
- Administrative – access to personal information is limited to employees on a “need to know” basis as required for their business functions, and employees are trained on our privacy practices.
- Technical – firewalls, data encryption, and information access authorization controls are used to prevent unauthorized access to information.
- Physical – production of hard copy documents containing personal information is discouraged and limited to legitimate business functions. Any hard copy documents containing personal information are expressly labeled as containing personal information and stored in locked filing cabinets that have restricted access. Documents are shredded or otherwise destroyed when no longer needed.
Safeguards are periodically reviewed to ensure they continue to be appropriate in protecting your personal information.
We’d like to remind you that messages sent over the internet, including email, are never 100% secure. You should exercise caution in deciding what information to send to us by email and how to secure it. We take necessary precautions to prevent sending sensitive personal information, such as SIN, date of birth, bank account numbers and names of beneficiaries, etc., to you via email.
We’ll never send you unsolicited email requests for personal information. Should you ever receive a suspicious email that looks to be from us, don’t click on it and contact us immediately.
Recommended Precautions
- Always use your Ontario Teachers’ online account or contact us by phone to update your personal information.
- Be aware of potential scammers who may use fake emails, pop-up ads, text messages, or phone calls to try to trick you into sharing personal information.
- Open emails from those you know. If you don’t recognize the sender, think twice before opening or responding to unsolicited email. And don’t click on email links or attachments from unknown sources unless you’re sure they’re coming from a reputable source.
- Keep your Ontario Teachers’ account credentials confidential. Don’t share them with anyone, including family members.
If you believe that your Ontario Teachers’ account is no longer secure, or you receive what may be a phishing email, spam or other suspicious messages that look like they’re from Ontario Teachers’, contact us immediately.
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If you have any questions or concerns about how we handle your personal information, please contact us:
Ontario Teachers’ Pension Plan
Phone: (416) 226-2700
Toll Free: 1 (800) 668-0105 (Canada only)
Email: inquiry@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5
FAQs FAQs
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You can review and update most of your personal information in your Ontario Teachers’ online account. You can also request access to your personal information by contacting us in writing.
You may correct your own personal information by contacting us in writing or by phone.
Ontario Teachers’ Pension Plan
Phone: (+1) (416) 226-2700
Toll Free: 1 (800) 668-0105 (Canada only)
Email: Inquiry@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5 -
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If you have any questions or concerns about how we handle your personal information, please contact us:
Ontario Teachers’ Pension Plan
Phone: (+1) (416) 226-2700
Toll Free: 1 (800) 668-0105 (Canada only)
Email: Inquiry@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5 -
We store personal information primarily in Canada. However, some third parties that provide services to us may store personal information necessary to provide such services outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.
Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.
We don’t sell personal information to other organizations or individuals.
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We do not sell member personal information to any individual or entity.
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We review our privacy notices regularly and update as necessary to ensure that members’ personal information is handled appropriately and in accordance with our privacy policies, procedures and practices, and to reflect relevant changes in legislation, applicable authority guidance and industry standards.
Whenever we update our privacy notice, we’ll post an update on this privacy page.
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When you reach our call centre, we record your conversation for the following purposes: quality assurance, training and plan administration. All personal information discussed in the telephone call is handled in accordance with our privacy practices.
Contacts
Connect with us by phone, email or mail. Our office is open Monday to Friday from 8:00 am to 5:00 pm.
Phone: (+1) (416) 226-2700
Toll Free: 1 (800) 668-0105 (Canada only)
Email: inquiry@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5
Website users
Introduction Introduction
This Privacy Notice applies to the collection, use, storage, and disclosure of personal information by and for the website visitors of Ontario Teachers’ Pension Plan, with a registered office at 5650 Yonge Street, Toronto, Ontario M2M 4H5 (“Ontario Teachers’”, “we”, “us”, or “our”).
This Notice sets out how Ontario Teachers’ collects, processes and uses the personal information related to website visitors. This Notice will explain how we look after your personal information, tell you about your privacy rights and how the law protects you. Unless we notify you otherwise, the Director, Privacy Compliance & Privacy Counsel is responsible for this Notice and Ontario Teachers’ is the controller of your personal information.
This Notice was last updated on 1 March 2024.
Who are website visitors?
This Website Visitor Privacy Notice applies to all visitors to otpp.com. This includes visitors who may be members, job candidates or those visiting to learn more about investment opportunities with Ontario Teachers’. Note that elements of the Cookies Notice, such as our collection, use, retention and sharing of cookies data is included in this Notice, however you may choose to consent to cookies separately through the Cookie Acceptance pop up box/request upon first visiting otpp.com.
Notices Notices
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What is personal information?
Personal information is information about an identifiable individual. Examples of personal information include:
- Name, address, phone number, email address, age, gender identity, opinions and preferences, as well as Internet Protocol (“IP”) address, etc.
Personal information that Ontario Teachers’ collects may be used for various purposes. See Use for more information on how different personal information is used for different purposes.
How do we collect your Personal Information?
The personal information used by Ontario Teachers’ is collected primarily from three sources: you, cookies and similar technologies, and third party service providers.
- From you – when you access the Ontario Teachers’ website located at www.otpp.com (the “Website”), when you contact us with a comment, question or complaint and are asked to provide additional information for us to be able to assist you, when you provide us with your contact details in order to receive reports and communications from us, and in the course of managing Ontario Teachers’ investments and undertaking due diligence.
- From cookies and similar technologies including opt-in technologies that track user marketing preferences – when you access the Website, it collects information about the pages you view, the links you click and other actions you perform while accessing the Website.
- From third party service providers – when you engage with Ontario Teachers’ or its content on or through third-party social networking websites and applications, you may allow us to have access to certain information associated with your social media account, such as name, username, email address, profile picture, etc.
If you are providing personal information on the Website in your capacity as a member of the Ontario Teachers’ Pension Plan, please also review the privacy notice for Members.
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How we use and disclose your Personal Information
Ontario Teachers’ collects, uses and shares personal information about you for the purposes of managing Ontario Teachers’ investment activities as well as member information and experience. This can include understanding your interests, preferences and needs, providing visitors with a customized digital experience, and presenting new tools and website functions. Below are some examples of how Ontario Teachers’ uses your personal information:
- Your personal information may be used by our Investments division, to understand your engagement with and manage Ontario Teachers’ investments. This may include cross referencing personal information you provide us through the website with information we store about investment partners, prospective investment opportunities or our current investment portfolio.
- Your contact information is used to communicate with you. This includes when you provide us with contact information so that we may provide you with on-going communications such as subscription content, or access to reports we produce.
- Aggregate information may be used to design and manage Website content and functions.
- Your personal information may be used to perform research in order to gauge our digital audience as well as reporting on marketing and communication performance.
From time to time, Ontario Teachers’ or our service providers may use AI-based tools, including automated decision-making, to help us understand and enhance our services for website visitors. For example, these tools may help by creating content for our website or analyzing web performance. Ontario Teachers’ is committed to the ethical use of your personal data and provides oversight for the development and use of these tools. Ontario Teachers’ may be required to evaluate AI tools for their appropriateness, the sensitivity of the personal data processed, the impact on the rights and freedoms of individuals, and the potential for bias in the tools if they are being used to assist in decision making.
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By accessing and using the Website, you are consenting to the collection, use, and disclosure of your personal information as described in this Notice. We will collect your consent before we send you further communications, or subscription content, from Ontario Teachers’ such as informational or newsletter communications about our business. We rely on this consent as our legal basis to process your personal information, but where we process personal information about you that we have not sourced from you we may also rely on the legal bases of (i) compliance with legal and regulatory obligations; (ii) our legitimate interests to understand the users of our website in order to enhance our services; and (iii) substantial public interest.
You can choose to withdraw your consent at any time by contacting us by phone or email. However, depending on the request, this may mean that we will not be able to provide you with the same level of service related to our members or investments. You can also disable or block web technologies used on our website, however this may mean services on our website are not available to you. See Cookies below for more information. You may also request erasure of your personal information from our systems by phone or email.
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You may request access to your personal information that Ontario Teachers’ has on file by phone or email.
Depending on the province, state or country in which you reside, you may also be entitled to:
- Request to access or correct your personal information that is not readily available to you.
- Request erasure of your personal information.
- Request restriction of processing of your personal information, which enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party (known as ‘data portability’).
- Object to the processing of your personal information where we are processing it for the purpose of our legitimate interests.
- Withdraw your consent to the handling of your personal information.
- Lodge a complaint with the privacy regulator of the province, state or country you live in if you think Ontario Teachers’ has infringed any of your rights.
However, in certain situations, Ontario Teachers’ may not be able to provide access to all the personal information it holds about you. If that is the case, Ontario Teachers’ will explain the reasons for its decision when responding to your request. For example, in some cases the information may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.
To request access to your personal information not readily available to you, please make a request in writing identifying yourself, the information you want to review and how we can contact you.
Ontario Teachers’ Pension Plan Board
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5, Canada
Email: communications@otpp.com
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Your information may be shared with third parties who provides services on our behalf. Below are some examples of third parties that Ontario Teachers’ shares your personal information with:
- Analytics providers – your personal information may be disclosed to track and monitor the use of the Website, and to build content for the Website.
- Social engagement tool providers – your personal information may be disclosed to monitor your interest in Ontario Teachers’ and to manage marketing and communications campaigns.
- Advertising partners such as LinkedIn or Google so that they may improve audience segmentation and better understand general campaign performance.
- A/B testing tool providers such that we may have better understanding of website and content performance in order to enhance our services and improve website functionality for website visitors.
Some third parties that provide services to Ontario Teachers’ may be located, or may store personal information necessary to provide such services, outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws that require that personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.
Whenever personal information is transferred to a third party service provider, Ontario Teachers’ imposes contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. Ontario Teachers’ performs privacy and security due diligence in respect of all third parties that are engaged to provide services to Ontario Teachers’. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.
In some circumstances, Ontario Teachers’ is permitted by law to use and disclose personal information about you without your consent. For example, your personal information may be used or disclosed to investigate and prevent fraud, to protect the rights, interests and property of Ontario Teachers’, its employees, and members of the Plan, or if required by a court order.
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Ontario Teachers’ will retain your personal information for as long as necessary to maintain and improve the performance of the Website, or as otherwise permitted or required by law.
Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous data for any legitimate business purpose and as permitted by law without further notice to you or your consent.
If you have any questions about how long Ontario Teachers’ will retain your personal information, please Contact us using the information provided.
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Ontario Teachers’ website uses cookies and other similar technologies, including analytics tools to evaluate the performance and functionality of the Website. This information may include the pages visited, the type of web browser used, the level of encryption supported by the browser, as well as visitors’ IP addresses. Ontario Teachers’ may also use such technologies to collect information about online activities and preferences of its Website visitors and users. Some examples include:
- Web pages visited
- Length of visits
- Successful downloads of any resources.
This information may be used to help Ontario Teachers’ better understand visitor interests, preferences and needs, provide visitors with a customized online experience, and to present new tools and website functions. While Ontario Teachers’ never sells your personal information to other organizations or individuals, certain analytics tools may track user internet behaviours, which may result in internet based advertising.
You are always free to block, delete, or disable these technologies if your browser, application, or device so permits. Please review your device and browser settings to allow all, allow some, or block all cookies. For example, you may choose to opt out of tracking by Google Analytics or Adobe Analytics.
Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. Should you disable cookies you will not be able to use the secure portion of the website available to members. You may also be required to re-enter your password more frequently during your browsing session.
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Ontario Teachers’ employs safeguards designed to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Below are some examples of how Ontario Teachers’ protects your information:
- Administrative – Access to analytics data is limited to employees on a “need to know” basis as required for their business functions, and employees are trained on our privacy practices.
- Technical – Firewalls, data encryption, and information access authorization controls are used to prevent unauthorized access to information.
- Physical – Production of hard copy documents with personal information is discouraged and limited to legitimate business functions. Any hard copy documents with personal information that are generated are expressly labeled as containing personal information and stored in locked filing cabinets that have restricted access. Documents are shredded or otherwise destroyed when no longer needed.
Safeguards are periodically reviewed to ensure that they continue to be appropriate in protecting your personal information.
We would like to remind you that messages sent over the internet, including email, are never 100% secure. You should exercise caution in deciding what information to send to us by email and how to secure it. Ontario Teachers’ takes necessary precautions to prevent sending sensitive personal information to you via email.
Ontario Teachers’ will never send you unsolicited email requests for personal information. Should you ever receive a suspicious email that looks to be from us, do not open it and contact us immediately.
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If you have any questions or concerns about how Ontario Teachers’ handles your personal information, please contact Ontario Teachers’:
Ontario Teachers’ Pension Plan
Phone: (+1)416-226-2700
Toll Free: 1-800-668-0105 (Canada only)
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5, Canada
Email: communications@otpp.com
FAQs FAQs
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You can request access to your personal information by contacting Ontario Teachers’ in writing.
Ontario Teachers’ Pension Plan
Fax: (+1)416-226-2700
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5, Canada
Email: communications@otpp.com -
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If you have any questions or concerns about how Ontario Teachers’ handles your personal information, please contact Ontario Teachers’:
Ontario Teachers’ Pension Plan Board
Phone: (+1)416-226-2700
Toll Free: 1-800-668-0105 (Canada only)
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5, Canada
Email: communications@otpp.com
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Ontario Teachers’ does not sell personal information to other organizations or individuals.
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Ontario Teachers’ privacy notice is reviewed regularly and updated as necessary to ensure that your personal information is handled properly in accordance with Ontario Teachers’ privacy practices and legal requirements.
Whenever we update our privacy notice, we’ll post an update on this privacy page.
Contact
Connect with Teachers by phone or email.
Phone: (416) 226-2700
Toll Free: 1 (800) 668-0105 (Canada Only)
Email: communications@otpp.com
Office Hours: 8:00am to 5:00pm EST Monday to Friday
Job candidates
Introduction Introduction
This Privacy Notice applies to the collection, use, storage and disclosure of personal information by Ontario Teachers’ Pension Plan, with a registered office at 5650 Yonge Street, Toronto, Ontario M2M 4H5 (“Ontario Teachers’”, “we”, “us”, or “our”).
This Notice sets out how Ontario Teachers’ collects, processes and uses the personal information of candidates when they apply for jobs with us. It will also explain how we look after your personal information, tell you about your privacy rights and how the law protects you. Unless we notify you otherwise, the Director, Privacy Compliance & Privacy Counsel is responsible for this Notice and Ontario Teachers’ is the controller of your personal information.
This Notice was last updated on 1 March 2024.
Who are Job Candidates?
Job Candidates (also “Candidates”, or “you”), are those who: (a) have applied for role with Ontario Teachers’, (b) have provided their personal information as a potential candidate to Ontario Teachers’ for consideration in a future position, or (c) are otherwise identified by Ontario Teachers’ as a potential candidate for a role in the future.
Notices Notices
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What is personal information?
Personal information is information about an identifiable individual. Some examples of personal information we collect about potential candidates include:
- General contact information such as name, email address, phone number, mailing address
- Personal information such as age and birth
- Employment information, education, personal interest and reference details that you include in a resume, cover letter or application, country where you are interested in working, work authorization or visa status,
- Sensitive and demographic information such as gender, self-identification and sociodemographic information, accommodation requests you provide, and other sensitive and demographic information.
Personal information that we collect is primarily used to assess your employment eligibility, but some may be used for other purposes. See the Use tab for more information on how different personal information is used for different purposes.
How do we collect your personal information?
We primarily collect personal information from you directly, such as when you submit an application to us, or provide it at one of our events or to a recruiter. We may also collect your personal information from third parties, including past employers or references, background check firms, employment agency partners, and certain platforms like LinkedIn.
The types of personal information we collect will depend on what you choose to provide us, but can include:
- Administrative information, including the contact information you provide or make available, your status as a Candidate and the status of your application, and the role(s) you may be interested in or suited for.
- Your skills, experiences, certifications, work and education history, and any similar content usually found in an application package.
- Your responses to questions (including in questionnaires, interviews and assessments) and performance in tests. Note that we may record interviews we conduct but we will inform you of this.
- Other information regarding our assessment of your candidacy, including interview notes, and findings from background and reference checks.
- Background information, such as your date of birth, citizenship, or work authorization, visa or immigration status.
- Data including demographic and accommodation information, such as your gender identity, pronouns, sex, race, religion, ethnicity, disabilities, sexual orientation, or other similar information. Note however that providing this information is entirely optional and will not impact your candidacy in any way.
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How we use and disclose your personal information
We collect and use personal information for the purposes of considering or recruiting you for current and potential employment opportunities at Ontario Teachers’, including assessing your skills, qualifications, and interests for the purposes of determining your suitability for a position. This includes communicating with you about positions that are available, your status as a Candidate, or the hiring process. As part of considering you for current employment opportunities, we will use your information to administer recruitment processes, communicate with you, confirm your eligibility to work in a given office’s jurisdiction, and conduct background and reference checks. When we communicate with you we may do so via email or text message (i.e., SMS). You can always choose to unsubscribe or opt-out from this communication. Your personal information will be included in your employment records if you become our employee.
If you choose to provide us data including demographic and accommodation information, such as your gender identity, pronouns, sex, race, religion, ethnicity, disabilities, sexual orientation, or other similar information, we may use such information on an aggregated or statistical basis for the purpose of supporting our equity and diversity initiatives and similar special programs, including measuring our progress in achieving our diversity, equity and inclusion objectives.
In certain circumstances, we may also use your information to:
- Manage accommodation requests you submit.
- Conduct analytics to identify means of improving our talent management practices, processes and tools (including AI-based tools), address skill gaps, and effectively build our talent pool.
- Meet our legal obligations and comply with internal Ontario Teachers’ policies.
- Protect us and our stakeholders, including our property, rights, and legal interests.
From time to time, Ontario Teachers’ or our service providers may use AI-based tools, including automated decision-making, to help us streamline and enhance our talent management practices and processes. For example, these tools may help by highlighting certain Candidates or positions based on the perceived match between them and Ontario Teachers’ objectives. They may also help inform our search for Candidates. These tools operate based on substantive content included in resumes and elsewhere about a given Candidate, as well as information about Ontario Teachers’ objectives. Ontario Teachers’ is committed to the ethical use of your personal data and provides oversight for the development and use of these tools. Ontario Teachers’ may be required to evaluate AI tools for its appropriateness, the sensitivity of the personal data processed, the impact on the rights and freedoms of individuals, and the potential for bias in the tools if they are being used to assist in decision making. Our use of AI does not replace human decision-making, nor does it filter out any Candidate or potential opportunity.
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By submitting your information to us, whether through our recruitment portal, a recruiter, or a platform like LinkedIn, you consent to the collection, use, and disclosure of your personal information as described in this Notice. We’ll obtain your consent prior to conducting any background check processes or psychological and/or behavioural assessments. We rely on this consent as our legal basis to process your personal information, but where we process personal information about you that we have not sourced from you we may also rely on the legal bases of (i) compliance with legal and regulatory obligations (e.g., employment law, health & safety legislation, immigration law); (ii) our legitimate interests to investigate potential Candidates for jobs (but only to the extent these are not overridden by your interests, rights or freedoms); and (iii) substantial public interest (for the equality of opportunity or treatment).
You can choose to withdraw your consent at any time by contacting us by phone or email. However, depending on the request, this may mean that we will not be able to consider you as a Candidate. You may also request erasure of your personal information from our systems by phone or email.
Ontario Teachers’ Pension Plan
Phone: (+1)(416) 228-5900
Toll Free: 1-877-812-7989 (Canada only)
Email: communications@otpp.com -
You can access and correct your personal information by logging into and updating your profile through our online based recruitment portal, by phone, or by email.
Depending on the province, state or country in which you reside, you may also be entitled to:
- Request to access or correct your personal information that is not readily available to you.
- Request erasure of your personal information.
- Request restriction of processing of your personal information, which enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party (known as ‘data portability’).
- Object to the processing of your personal information where we are processing it for the purpose of our legitimate interests.
- Withdraw your consent to the handling of your personal information.
- Lodge a complaint with the privacy regulator of the province, state or country you live in if you think Ontario Teachers’ has infringed any of your rights.
In certain situations, we may not be able to fulfill your request. If that is the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information you request access to may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.
To make any of the requests identified above, please make a request in writing providing information identifying yourself and the details of your request to:
Ontario Teachers’ Pension Plan
Email: communications@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5 -
Your personal information may be shared with third parties and other Ontario Teachers’ entities for the purposes set out under “Use” in this Privacy Notice. This includes the following parties:
- Other Ontario Teachers’ entities across the world or our service providers (such as professional advisors, IT and operations service providers) for the purposes set out under “Use” in this Privacy Notice.
- Entities or individuals that are responding to our background and reference checks.
- LinkedIn or other platforms when we identify you as a Candidate or you apply for a role with us through the platform.
- Governmental, regulatory, or law enforcement authorities, in response to a legitimate request for information.
- Any third party to the extent we deem necessary to meet our legal obligations, or protect us, our property, rights, or interests.
Some parties that we share your personal information with may be located, or may store personal information, outside the province, state or country you live in. Personal information stored in other countries may be subject to the laws of those countries. Those countries may have laws requiring personal information be disclosed to government bodies, courts, or other third parties under different circumstances than would apply in your region. Where we transfer your personal information outside the province, state or country you reside in, we take steps to ensure your personal information receives an adequate level of protection, such as by entering into contractual clauses approved by local privacy regulators (such as those approved by the EU Commission and/or the UK Parliament). If you would like to receive more information about our international transfers, including copies of our contractual clauses, see the Contact Us tab for our contact details.
Whenever personal information is transferred to a third-party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third-party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third-party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.
Unless otherwise specified, your information will not be used for marketing, soliciting business, non-recruiting, or non-employment related activities.
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We will retain your personal information for a reasonable period after our relationship with you as a Candidate. We retain this information for various legal and practical reasons, including in case of a legal challenge and to help us better understand, analyze and improve our recruitment process, and other purposes identified above under “Use”. If you are not a successful Candidate for the job you applied for, we may choose to hold your personal information for a reasonable period after your initial application in case we consider you may be suitable for future roles we may have. However, you may also request erasure of your personal information from our systems by phone or email.
Ontario Teachers’ Pension Plan
Phone: (+1)(416) 228-5900
Toll Free: 1-877-812-7989 (Canada only)
Email: communications@otpp.comIf you’re offered and accept employment with us, some of the personal information collected during the hiring and recruitment process will become part of your employment record. In these cases, we’ll retain personal information as necessary for as long as you’re an employee and for a reasonable period thereafter.
Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous data for any legitimate business purpose and as permitted by law without further notice to you or your consent.
If you have any questions about how long we’ll retain your personal information, please contact us.
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Our website uses cookies, analytics tools and other similar technologies to evaluate the performance and functionality of the sites. These technologies are generally used to help improve visitors’ experience on the sites – for example, log in information, remembering preferences and recognizing that users have visited the site previously. Please review our website privacy notice for more information on the data cookies collect and how these tools are used on our website.
You’re always free to block, delete, or disable these technologies if your browser, application, or device so permits. Please review your device and browser settings to allow all, allow some, or block all cookies.
Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.
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We use safeguards designed to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Below are some examples of how we protect your personal information:
- Administrative – access to personal information is limited to employees on a “need to know” basis as required for their business functions, and employees are trained on our privacy practices.
- Technical – firewalls, data encryption, and information access authorization controls are used to prevent unauthorized access to information.
- Physical – production of hard copy documents containing personal information is discouraged and limited to legitimate business functions. Any hard copy documents containing personal information are expressly labeled as containing personal information and stored in locked filing cabinets that have restricted access. Documents are shredded or otherwise destroyed when no longer needed.
Safeguards are periodically reviewed to ensure they continue to be appropriate in protecting your personal information.
We’d like to remind you that messages sent over the internet, including email and web portals, cannot be guaranteed to be secure. You should exercise caution in deciding what information to send to us by email and how to secure it. We take necessary precautions to prevent sending sensitive personal information, such as national/official identity information (such as SIN, SSN or national identity card data, etc.), date of birth, bank account numbers and names of beneficiaries, etc., to you via email.
We’ll never send you unsolicited email requests for personal information. Should you ever receive a suspicious email that looks to be from us, don’t click on it and contact us immediately.
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If you have any questions or concerns about how we handle your personal information or anything else mentioned in this Notice please contact us:
Ontario Teachers’ Pension Plan
Phone: (+1)(416) 228-5900
Toll Free: 1-877-812-7989 (Canada only)
Email: communications@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5
FAQs FAQs
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You can review and update most personal information through our online based recruitment portal. You may also update personal information by contacting us in writing or by phone.
You may correct your own personal information not readily available to you by contacting us in writing or by phone.
You can also request access to your personal information by contacting us in writing.
Ontario Teachers’ Pension Plan
Email: communications@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5 -
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We will retain your personal information for a reasonable period after our relationship with you as a Candidate. We retain this information for various legal and practical reasons, including in case of a legal challenge and to help us better understand, analyze and improve our recruitment process, and other purposes identified above under “Use”. If you are not a successful Candidate for the job you applied for, we may choose to hold your personal information for a reasonable period after your initial application in case we consider you may be suitable for future roles we may have. However, you may also request erasure of your personal information from our systems by phone or email.
Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous data for any legitimate business purpose and as permitted by law without further notice to you or your consent.
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If you have any questions or concerns about how we handle your personal information, please contact us:
Ontario Teachers’ Pension Plan
Phone: (+1)(416) 228-5900
Toll Free: 1-877-812-7989 (Canada only)
Email: communications@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5 -
Storage of data may occur in Canada or with third parties who provide services to us. Some parties that we share your personal information with may be located, or may store personal information, outside the province, state or country you live in. Personal information stored in other countries may be subject to the laws of those countries. Those countries may have laws requiring personal information be disclosed to government bodies, courts, or other third parties under different circumstances than would apply in your region. Where we transfer your personal information outside the province, state or country you reside in, we take steps to ensure your personal information receives an adequate level of protection, such as by entering into contractual clauses approved by local privacy regulators (such as those approved by the EU Commission and/or the UK Parliament). If you would like to receive more information about our international transfers, including copies of our contractual clauses, see the Contact Us for our contact details.
Whenever personal information is transferred to a third-party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third-party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third-party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.
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We review our privacy notices regularly and update as necessary to ensure that your personal information is handled appropriately and in accordance with our privacy policies, procedures and practices, and to reflect relevant changes in legislation, applicable authority guidance and industry standards.
Whenever we update our privacy notice, we’ll post an update on this privacy page.
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We may record telephone and video interviews to assess you as a suitable candidate for the position that you have applied to, and to consider you for other current or future positions with us.
Investments
Introduction Introduction
This Privacy Notice applies to the collection, use, storage, and disclosure of personal information by and for the investment operations of Ontario Teachers’ Pension Plan, with a registered office at 5650 Yonge Street, Toronto, Ontario M2M 4H5 (“Ontario Teachers’”, “we”, “us”, or “our”).
This Notice sets out how Ontario Teachers’ collects, processes and uses the personal information related to our Investments division. This Notice will explain how we look after your personal information, tell you about your privacy rights and how the law protects you. Unless we notify you otherwise, the Director, Privacy Compliance & Privacy Counsel is responsible for this Notice and Ontario Teachers’ is the controller of your personal information.
This Notice was last updated on 1 March 2024.
Who does this Notice apply to?
This Notice applies if you are engaged with Ontario Teachers’ as part of a prospective or completed investment arrangement including with our portfolio companies.
Notices Notices
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What is personal information?
Personal information is information about an identifiable individual. Some examples of personal information that we may collect about you include:
- General contact information such as address, email address, telephone number
- Personal information such as age and date of birth
- Employment information such as employer organisation, professional role, occupational history, business relationship with Ontario Teachers’, work authorization, visa status or other proof of right to work,
- Sensitive and demographic information such as gender, self-identification and sociodemographic information, accommodation requests
- Any other personal information which may be incidentally processed if you contact us and any other information which you provide to the businesses or entities that Ontario Teachers’ invests in or may invest in (such information being further described in the privacy notice of the relevant business), etc.
The personal information that we collect may be used for various purposes. See the Use tab for more information on how different personal information is used for different purposes.
How do we collect your personal information?
The personal information we use is collected from various sources.
- From you – you may provide personal information to us, including via telephone, videoconferencing, email or postal correspondence with us, as well as at conferences and industry events, through providing information to Ontario Teachers’ in respect of a transaction, role, engagement or opportunity or otherwise.
- From our systems – if you exchange emails, telephone calls, videoconferencing or other communications with us, our information technology systems may record details of those conversations, sometimes including their content.
- Other sources – we may collect personal information about you from other sources, such as publicly-available information or personal information about you provided by third parties including the partners, affiliates and third party service providers of Ontario Teachers’ and the businesses that Ontario Teachers’ may transact or invest in.
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How we use and disclose your personal information
We may collect and use your personal information for the following purposes and to allow Ontario Teachers’ to fulfil its business needs and legal obligations:
- To maintain contact information for our directory of contacts.
- To organise events and other meetings between you and representatives of Ontario Teachers’.
- To send promotional and marketing communications including insights on economic and business trends and communications regarding Ontario Teachers’ business, events, presentations and opportunities.
- To perform research to gauge our digital audience as well as reporting on marketing and communication performance.
- To conduct analytics to identify benchmarks and better understand the diversity of portfolio company Boards and among senior executives at these companies.
- To use tools (including AI-based and automated decision-making tools) to address gaps, and effectively manage our investments. See more on this below.
- To operate, manage and assess the performance of our investments, including portfolio companies and third party fund managers.
- To operate, administer and improve our sites and premises.
- Tracking attendance at board meetings of our portfolio companies.
- In connection with the establishment, exercise or defence of legal claims or disputes, and to investigate or prevent actual or suspected loss or harm to persons or property, or otherwise to protect our interests.
- To facilitate any actual or potential transaction relating to Ontario Teachers’, including in relation to:
- performing conflicts checks;
- verifying the identity of individuals;
- undertaking due diligence and performing background checks;
- conducting anti-money laundering checks;
- evaluating potential transactions;
- maintaining records of investments;
- trade and transaction reporting;
- administering transactions which are entered into;
- statistical analysis and market research;
- maintaining records of investments;
- complying with our regulatory and legal obligations, including assessing and managing risk;
- identifying and preventing fraud and other unlawful activity;
- safeguarding our legal rights and interests;
- seeking and receiving advice from our professional advisors, including accountants, lawyers and other consultants;
- organising and holding meetings and events;
- general business marketing, including reporting on macro trends and other business and economic insights; and
- sending you periodic updates about Ontario Teachers’ business, events, presentations and opportunities.
From time to time, Ontario Teachers’ or our service providers may use AI-based tools, including automated decision-making, to help us streamline and enhance our management of investments and investment opportunities. For example, these tools may help by highlighting certain investment opportunities based on the analysis of companies’ performance and Ontario Teachers’ objectives. They may also help inform our search for internal candidates and Board nominees at portfolio companies. Ontario Teachers’ is committed to the ethical use of your personal data and provides oversight for the development and use of these tools. Ontario Teachers’ may be required to evaluate AI tools for its appropriateness, the sensitivity of the personal data processed, the impact on the rights and freedoms of individuals, and the potential for bias in the tools if they are being used to assist in decision making.
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We will only use your personal information to the extent permitted by law.
Consent
By submitting your information to us; participating in an investment or an investment opportunity; being the customer, employee or board member associated with a portfolio company; or providing information to a third party for due diligence activities, you consent to the collection, use, and disclosure of your personal information as described in this Notice. As much as possible, Ontario Teachers’ or our portfolio companies will obtain your consent prior to conducting any background check processes, board-related activity or investigations.
We rely on this consent as our legal basis to process your personal information, but where we process personal information about you that we have not sourced from you we may also rely on the following legal bases:
- Compliance with legal obligations, where use is necessary to comply with our legal or regulatory obligations (e.g., employment law, health & safety legislation, immigration law);
- Legitimate interests, where use is necessary for our legitimate interests and your interests and fundamental rights do not override our legitimate interests, including our legitimate interests in running the Ontario Teachers’ business by considering or entering into certain transactions; and
- Substantial public interest, to ensure the equality of opportunity or treatment.
In some circumstances, we’re permitted by law to use and disclose personal information about you without your consent. For example, your personal information may be used or disclosed if required by a court order.
If we carry out automated decision making, including through use of AI tools, we will only do so where:
- it is necessary for the entry into the performance of a contract;
- it is authorised by domestic law; or
- we have obtained your explicit consent to do so.
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You may request access to your personal information at any time. However, in certain situations, we may not be able to provide access to all the personal information we hold about you. If that’s the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.
You may request that we make corrections to inaccurate or incomplete personal information held by us by contacting us via phone, email or in person.
Applicable law may provide you with other legal rights in respect of your personal information, including:
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- Your right to rectification – You have the right to request that inaccurate personal data be rectified or completed if it is incomplete.
- Your right to be informed – You have the right to be informed about how we use your personal data. This is what our privacy policies are for.
- Your right of access – To request access to or the correction of your personal information, or to make another request in accordance with your legal rights under applicable law, please make a request in writing identifying yourself, the information you want to review (if applicable) and how we can contact you.
In certain situations, we may not be able to fulfil your request. If that is the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information you request access to may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.
Ontario Teachers’ Pension Plan
Email: communications@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5 -
Your personal information may also be shared with various recipients where necessary for the uses and purposes set out above. Examples of recipients that we may share your personal information include:
- Other Ontario Teachers’ companies – including Ontario Teachers’ subsidiaries and affiliates and their respective and portfolio companies.
- Third parties that provide services to Ontario Teachers’ companies – including service providers of Ontario Teachers’, mailing services, survey services, IT system providers, communications services providers, law firms, accountants, auditors, administrators, reference and background check providers, DEI service providers and other service providers.
- Recipients in a transaction context – including recipients related to actual or potential investments in, or the sale of, the business or assets of Ontario Teachers’ companies or Ontario Teachers’ portfolio companies, or an acquisition of the business (or a part of the business) of Ontario Teachers’ companies or Ontario Teachers’ portfolio companies by a third party, including:
- third-party service providers which process personal information for us;
- credit reference agencies;
- financial intermediaries;
- professional advisors, such as accountants, lawyers or other consultants;
- other persons who have an interest or involvement in, or who are considering an interest or involvement in, a transaction involving Ontario Teachers’, including co-investors, consultants, and other providers of finance; or
- Ontario Teachers’ auditors.
- Authorities – including governmental, regulatory and tax authorities, courts and other investigative or law enforcement agencies.
- Other recipients – including your colleagues and other personnel within the organisation that you represent or belong to.
Some recipients will process your personal information on our behalf as processor. Others may determine the purposes and means of processing of your personal information as controller and may, in accordance with applicable law, be permitted to disclose your personal information to other third parties.
Some parties that we share your personal information with may be located, or may store personal information, outside the province, state or country you live in. Personal information stored in other countries may be subject to the laws of those countries. Those countries may have laws requiring personal information be disclosed to government bodies, courts, or other third parties under different circumstances than would apply in your region. Where we transfer your personal information outside the province, state or country you reside in, we take steps to ensure your personal information receives an adequate level of protection, such as by entering into contractual clauses approved by local privacy regulators (such as those approved by the EU Commission and/or the UK Parliament). If you would like to receive more information about our international transfers, including copies of our contractual clauses, see the Contact Us tab for our contact details.
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We retain personal information for only so long as required or permitted:
- By us, for our legitimate business purposes and to perform our contractual obligations.
- By law, for us to perform the legal and regulatory obligations that apply to us.
If you have any questions about how long we’ll retain your personal information, please contact us.
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Our website uses cookies, analytics tools and other similar technologies to evaluate the performance and functionality of the sites. These technologies are generally used to help improve visitors’ experience on the sites – for example recognizing that users have visited the site previously. Please review our website privacy notice for more information on the data that cookies collect and how these technologies are used on our website.
You’re always free to block, delete, or disable these technologies if your browser, application, or device permits. Please review your device and browser settings to allow all, allow some, or block all cookies.
Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools.
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We use appropriate technical and organisational measures and safeguards designed to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Below are some examples of how we protect your personal information:
- Administrative – access to personal information is limited to employees on a “need to know” basis as required for their business functions, and employees are trained on our privacy practices.
- Technical – firewalls, data encryption, and information access authorization controls are used to prevent unauthorized access to information.
- Physical – production of hard copy documents containing personal information is discouraged and limited to legitimate business functions. Any hard copy documents containing personal information are expressly labeled as containing personal information and stored in locked filing cabinets that have restricted access. Documents are shredded or otherwise destroyed when no longer needed.
Safeguards are periodically reviewed to ensure they continue to be appropriate in protecting your personal information.
We’d like to remind you that messages sent over the internet, including email, are never 100% secure. You should exercise caution in deciding what information to send to us by email and how to secure it. We take necessary precautions to prevent sending sensitive personal information, such as SIN, date of birth, bank account numbers and names of beneficiaries, etc., to you via email.
We’ll never send you unsolicited email requests for personal information. Should you ever receive a suspicious email that looks to be from us, don’t click on it and contact us immediately.
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If you have any questions or concerns about how we handle your personal information, please contact us:
Ontario Teachers’ Pension Plan
Phone: (+1) (416) 226-2700
Toll Free: 1 (800) 668-0105 (Canada only)
Email: communications@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5
Contacts
Connect with us by phone, email or mail.
Ontario Teachers’ Pension Plan
Phone: (+1) (416) 226-2700
Toll Free: 1 (800) 668-0105 (Canada only)
Email: communications@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5