Members

How do I access and correct my personal information?

You can review and update most of your personal information in your Ontario Teachers’ online account. You can also request access to your personal information by contacting us in writing.

You may correct your own personal information by contacting us in writing or by phone.

Ontario Teachers’ Pension Plan
Phone: (416) 226-2700
Toll Free: 1 (800) 668-0105
Fax: (416) 730-7807
Fax Toll Free: 1 (800) 949-8208
Email: Inquiry@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5 Canada

How do I turn off cookies?

Our website, including your Ontario Teachers’ online account, uses cookies, analytics tools and other similar technologies to evaluate the performance and functionality of the sites. These technologies are generally used to help improve visitors’ experience on the sites – for example, sign-in information, and remembering preferences, and recognizing that users have visited the site previously. Please review our website privacy notice for more information on the data that cookies collect and how these technologies are used on our website.

You’re always free to block, delete, or disable these technologies if your browser, application, or device permits. Please review your device and browser settings to allow all, allow some, or block all cookies.

Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.

How do I contact your Privacy Office?

If you have any questions or concerns about how we handle your personal information, please contact us:

Ontario Teachers’ Pension Plan
Phone: (416) 226-2700
Toll Free: 1 (800) 668-0105
Fax: (416) 730-7807
Fax Toll Free: 1 (800) 949-8208
Email: Inquiry@otpp.com

How do I change my communications preferences?

Communications

We respect your choices about how you receive communications from us. Please note however, legal requirements mandate that some of our communications about pensions must be provided to all members. Some examples include the annual statement of benefits, notice of plan amendments, termination statement, notice of retirement options, etc. You may choose to receive this information either via email or post mail by calling or writing to us, or by reply email. However, you may not be able to opt out of receiving the communications entirely due to the aforementioned legal requirement.

For non-mandatory communications that provide you with information about the plan, you can change your communication preferences in your Ontario Teachers’ online account, by using the “update preferences” link or by replying “unsubscribe” to email communications sent by us. You can also opt to receive such non-mandatory communications by post mail, by calling or writing to us, or by reply email. Some examples of non-mandatory communications include newsletters such as Pensionwise and Pension News, invitations to our annual general meeting, payroll changes to pensioners, our annual report, service awareness notifications, etc.

Promotional information may also be included in some non-mandatory communications or posted on social media platforms we administer. For example, promotional information may be included in newsletters. You may unsubscribe from receiving newsletters or other emails with promotional information by replying “unsubscribe.” You may also change your communications preferences in your Ontario Teachers’ online account, by calling or writing to us, or by using the “update preferences” link within the email communication.

Plan Participation

Because your participation in the plan is mandatory, you can’t entirely withdraw from our collection, use and disclosure of your personal information for plan administration purposes. However, you may consent to and withdraw from the use of your personal information for non-mandatory purposes, such as special promotions of products and services available from third parties.

Where is my data stored?

We store personal information primarily in Canada. However, some third parties that provide services to us may store personal information necessary to provide such services outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.

Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

We don’t sell personal information to other organizations or individuals.

How often do you review your privacy notices?

We review our privacy notices annually and update as necessary to ensure that members’ personal information is handled appropriately and in accordance with our privacy policies, procedures and practices, and to reflect relevant changes in legislation, applicable authority guidance and industry standards.

Whenever we update our privacy notice, we’ll post a message in this privacy centre. Please check back for updates.

Do you record telephone calls?

When you reach our call centre, we record your conversation for the following purposes: quality assurance, training and plan administration. All personal information discussed in the telephone call is handled in accordance with our privacy practices.