The people behind your plan

December 14, 2017

Sue Panici spends her days helping retirees, just like you. Whether it’s by phone, email or in-person, there’s a chance she’s answered a question you’ve had about your pension.

With more than 28 years of experience, Sue has handled more than 145,000 calls and met in-person with about 370 members. Over the course of her career she’s developed a deep understanding of our complex and ever-evolving plan.

“When I talk to one of our retired members, I need to ensure that they understand the information I’m giving them,” Sue says. “Sometimes that information can be complex. The best part of my job is knowing that I’ve given the person the information they needed, in a way they understand.”

We asked Sue what your most common questions are. Check them out below, with the answers:

Q: What happens when your 50th day of re-employment lands on the last day of the month?

A: You can work until the end of the month in which you exceed your 50-day limit without affecting your pension. So, if your 50th day of reemployment falls on January 31, and your 51st day is in February, you can work until the end of February without affecting your pension.

Q: What does my spouse or estate representative need to do when I die?

A: They can contact us via email ( or call our Member Hotline (1-800-668-0105) to notify us of your death. We’ll require proof of your death, which can be a death certificate or a funeral director’s statement. If you’d like to confirm your survivor pension percentage, check page 1 of your Retired Member Statement (under Survivor benefits) or your online account.

Q: Do I get a statement when my pension is deposited each month?

A: You’ll only receive a statement if there’s a change in your net monthly amount. For example, you’ll receive one when the inflation adjustment is applied, or if you increase the amount of tax we’re taking at source. Otherwise, you’ll receive your deposit on the last business day of each month without a formal statement (here's a list of 2018 pension deposit dates). 

Her most memorable conversation

A retiree in her 80s, living in a retirement home, was planning her second wedding. Both she and her husband-to-be were in wheelchairs and they were hosting the ceremony in the retirement home.

“She lost her first husband very early in life, and it took a long time, but she found a new love. You just couldn’t help but feel so happy and excited for her,” Sue recalls.