We want to be where you are. You’re leading increasingly digital lives, both in the classroom and in retirement, which is why we continue investing in our digital strategy. Last year, members signed in to our redesigned, mobile-first website more than 360,000 times. Facebook page views increased by 9%, which is why, in 2016, we began answering your questions online via Facebook Live. We launched myOTPP101, our new educational program headquartered on Pinterest, so you can learn more about your pension anytime, anywhere.
We’re making investments in systems and service channels to meet operational, regulatory and service requirements, and replacing outdated administrative systems. The cost of administering one of Canada’s largest payrolls has increased in recent years. The cost per member was $169 in 2016, versus $162 in 2015.
Our research tells us that keeping things simple is one of the reasons you scored your satisfaction with us at 9.1/10. We streamlined your Statement of Pension Benefits down to four pages from eight. We also amended plan terms so that you won’t have to take a medical to increase your survivor option to more than 60% before retirement.
We paid $5.7 billion in pension and benefit payments to pensioners ranging in age from 7–109. The average age of an Ontario teacher is 43, and the average retirement age of our plan members is 59. Delivering world-class pension service and retirement security to such a diverse membership is a privilege and a challenge. We will continue meeting this challenge by seeking innovative ways to deliver service that’s simple, personal and insightful.