Tracy Abel and her team are responsible for overseeing the personalized service to Ontario Teachers' 318,000 working and retired members as well as for the Member Services division's Actuarial, Tax and Accounts Receivable Services; Employer Information Services and Strategic Initiatives.
Ms. Abel joined Ontario Teachers' in 1987 and was promoted to Vice-President, Client Services in 2012. As the leader of Client Services, she was responsible for all aspects of service delivery to members of the plan. Ms. Abel has been a key contributor in Ontario Teachers' Member Services ranking first among its peer group, and number one internationally, for exceptional pension service for three consecutive years, according to CEM Benchmarking. She was also instrumental in developing solutions that better serve the needs of our members at all stages of their career or retirement through a realignment of the Client Service department.
Ms. Abel holds an MBA from the Rotman School of Management, University of Toronto and a BA (Hons.) in Sociology from York University.