Protecting your personal information

May 14, 2014

We live in a world where every person and every organization can be connected, where data lives both offline and online, and where communication is instant.

"We have more than 300,000 members of the Ontario Teachers' Pension Plan," said Teachers' vice-president of Client Services, Tracy Abel. "Protecting the privacy of their information is among our highest priorities."

Teachers' has policies in place to ensure our members' information remains private. Our approach includes many technical safeguards, clear procedures and comprehensive employee training. Here are just a few ways we are protecting your information and helping you maximize your own privacy.

  1. You can make banking account and beneficiary updates through iAccess Web. We will send you a confirmation via mail and email, respectively, to confirm the transaction and reduce any financial risk. We do not accept this type of personal information over email or by phone.
  2. We record all telephone conversations with members for internal use only, to ensure the quality and accuracy of information provided, and for purposes of plan administration.
  3. When you call one of our Pension Benefits Specialists (PBS), we will always ask a few security questions at the beginning of the conversation to ensure we are speaking to the right person. Should you wish to authorize a third party (such as a spouse) to speak with a PBS about your account, on your behalf, you must give us explicit consent.
  4. We created a ‘Document Centre' in iAccess Web, our secure member website, for you to upload personal documents required to process your application when you are ready to retire (such as a birth certificate or a marriage license) – directly and securely to your account.

We take great care to ensure your privacy. Recognizing the landscape that we live in is constantly changing, we will continue to evolve the ways in which we stay connected with you, while ensuring the privacy of your personal information.

Reminder: Teachers' will never send you unsolicited email requests for sensitive or personal information.  Should you ever receive a suspicious email that looks to be from us, do not click on it.  Instead, call us immediately at 416-226-2700 or 1-800-668-0105.