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Your personal correspondence is going paperless

The changes below won’t affect you if you aren’t registered for an online account or if you specified mail as your communication preference. 


In the next few weeks, we’re switching to electronic communications as our default method of delivering your personal correspondence. This means you’ll begin receiving letters through your secure online account rather than in the mail.   

Already retired? This won’t affect how you currently receive your pension deposit advice. If you receive them in the mail, you’ll continue to receive them in the mail. You’ll also continue to receive your T4A in the mail with a duplicate available in your Document Centre.

Why we’re changing 

  • It’s fast – receive important personal information faster than mail
  • It’s convenient – access and print your important documents whenever you need them
  • It’s secure – personal correspondence will be posted to your secure online account to help keep your information safe
  • It’s good for the environment – less paper reduces our environmental footprint

What does this mean for you?

Personal correspondence refers to letters we mailed following a request you made to our contact centre.  

With the switch, we’ll add letters to your account’s Document Centre instead of mailing them to you. You'll receive an email notifying you when we add a letter. Sign in to your account to view, print or download your correspondence at any time.

When you first registered for your account, you provided consent to receive communications electronically. To change your delivery preferences at any time, simply sign in to your account and update your communication preferences.

Trouble signing in to your account?  

Forgot your account number? You’ll need the email address associated with your account to retrieve your account number.

Forgot your password? You’ll need your account number to reset your password.

Make sure to check your junk mail or other accounts if you don’t receive an email with your recovery details.