We're interested in what you have to say to us on Twitter. We're also happy to help you find the information you're looking for and will do what we can to answer your questions.

OTPP generally monitors its Twitter account during regular business hours. We understand that social media is a 24/7 medium; however, our moderation capabilities are not. We may not see every inappropriate comment right away (if at all), and we are trusting in the maturity of our community to avoid and ignore personal attacks and negative speech, and to participate politely and constructively.

The views of participants commenting on our Twitter feed do not necessarily represent the views of OTPP. OTPP is not responsible for any online information about its programs, benefits, representatives, vendors, customers, etc., that is not posted by authorized Teachers' representatives. Information on OTPP's Twitter account is made available to you for your independent use and is not intended to provide you with benefits, insurance, retirement or investment advice. We cannot and do not guarantee its applicability or accuracy with regard to your individual circumstances. OTPP is not responsible for any direct or indirect damages relating to errors, omissions or discrepancies on its Twitter account. If you have questions about a specific situation, we encourage you to contact us by phone, email or fax during regular business hours (Monday to Friday, 8 a.m. to 5:30 p.m., excluding holidays).

Our full terms and posting guidelines are here. Any access or use of OTPP's Twitter account, and by engaging with OTPP through its Twitter account, you agree to be subject to these terms and guidelines. Among other things, OTPP:

  1. may review tweets and messages, but may not reply to and/or moderate all discussion on its Twitter feed. Being followed by us does not imply endorsement of any kind.
    We may occasionally retweet content that we deem of interest to our audience. Retweeting by us should not be interpreted as an endorsement of the originator, the content of the tweet or of any organization the tweet refers to.
  2. reserve the right to block users, or delete, edit or report their tweets and messages, for any reason, including tweets and messages that:
  • express racist, hateful, sexist, homophobic, slanderous, insulting, or life-threatening messages
  • are aggressive, coarse, violent, obscene, or pornographic in tone
  • are offensive to an individual or an organization, rude in tone, or otherwise abusive
  • are not sent by the author; put forward for advertising purposes and/or are written in a language other than English or French
  • are unintelligible, or otherwise inconsistent with the purposes of OTPP's Twitter account
  • are repetitive or spamming of threads
  • links to non-OTPP sites
  • infringe on intellectual property rights

Disagreements and constructive arguments are welcome as part of the discussions; however, inappropriate, abusive, discriminatory, offensive or unlawful comments are prohibited and will be subject to deletion.

Any use or reliance on any content or materials posted via OTPP's Twitter account or obtained by you through OTPP's Twitter account is at your own risk. OTPP does not represent or warrant that its Twitter feed and/or the Twitter site will be uninterrupted or error-free, that defects will be corrected or that this website is free of viruses or other harmful code, nor does OTPP represent or warrant the correctness, accuracy, timeliness, reliability or appropriateness of the content contained in its Twitter feed or that the content is free of viruses or other harmful code.

OTPP and its employees, agents and independent contractors will not be responsible or liable for any damages, whether direct, indirect, incidental, special, consequential or other damages in any way arising out of or in connection with its Twitter account, including its content.

Privacy

OTPP's Twitter feed is publicly accessible. Your tweets may be publicly visible, depending on your privacy settings. Teachers' is not responsible for any personal or confidential information posted by Plan Members or other individuals using its social media sites. Teachers' may remove posts that contain personal or confidential information, but Teachers' is not responsible for doing so, and nor is it responsible for any damages caused by any delay or failure to remove posts that contain personal or confidential information. Individuals who enter personal or confidential information on Teachers' social media sites, including Twitter, do so at their own risk.

To protect your own privacy and the privacy of others, OTPP suggests that you do not include any personal information, such as company/employer names, phone numbers, email addresses or other sensitive or personal information in your tweets or messages. Please note that Twitter is operated by a third party and information may be subject to their information collection, use and retention policies also. By sending tweets or messages to OTPP's Twitter account, you are consenting to OTPP's collection, use and retention of the information by OTPP, for the purpose of responding to tweets and messages, and for OTPP to operate, maintain and improve its social media services.

Tweets or messages that relate to possible criminal activity will be forwarded to law enforcement authorities.