Tracy Abel promoted to Senior Vice-President, Member Services

November 10, 2014

The Vice-President of Client Services has a new role: Tracy Abel takes over as Senior Vice-President, Member Services, effective immediately. Tracy's successor will be announced in the coming weeks.

Tracy Abel, former Vice-President of Client Services, began her new position as Teachers' Senior Vice-President of Member Services on November 10. Tracy will lead the many teams that work together to provide personalized service to more than 307,000 working and retired members.

"I've been working at Teachers' since 1987," said Tracy. "No matter my role, member experience has always been my top priority. This will not change."

As the leader of the Client Services team, Tracy was responsible for all aspects of service delivery to members of the plan through a variety of channels, including face-to-face, phone, website, print and social media.

"I'm honoured to be stepping into this new position with a strong vision and great team committed to serving our members."