Ms. McClean joined Teachers' in 1986, rising through the ranks to the position of Senior Vice-President, Member Services and appointment to the executive team.

Under her leadership, the client services group was organized into self-directed work teams that dramatically improved the speed, range and quality of client services. The introduction of new technology made it possible to offer many new services, including Web-based retirement planning tools providing members with immediate access to personal pension information. Ms. McClean serves on the board of directors of the Canadian Merit Scholarship Foundation.

Ms. McClean holds a BA in Economics from the University of Waterloo, an MBA from the Rotman School of Management, University of Toronto, and is a graduate of the Institute of Corporate Directors.