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Corporate performance
The Human Resources and Compensation Committee is responsible for assessing corporate performance against established benchmarks and objectives. View the committee’s terms of reference. Performance measures for rate of return, dollars value added, service quality, and expenses are reviewed every year. Other corporate level objectives change annually, based on the organization’s priorities. A corporate report card format has been developed to ensure that a consistent assessment of composite corporate performance is achieved each year.
In 2007, the following performance results were delivered:
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| Rate of return |
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| Four-year vs. benchmark |
12.3% |
8.7% |
| One-year vs. benchmark |
4.5% |
2.3% |
| Service expenses and quality |
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| Ongoing member service costs ($000s) |
$34,270.001 |
$34,950.00 |
| Cost Per Member |
$121.701 |
$124.50 |
| Quality Service Index |
8.98/10.0 |
8.96/10.0 |
| Dollars of value added above benchmarks |
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| Four-year ($ millions) |
$11,625.002 |
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| One-year ($ millions) |
$ 2,105.002 |
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| Other corporate objectives achieved in 2007: |
| Investment Strategy 2020 development |
| Member Contact Centre strategy |
| Member communications preferences |
| Internal controls review |
| 2007 objective still in progress at year end |
| Investment buy-and-hold strategy is now integrated into 2020 development |
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1 Net of adjustments for processing inactive members, and long-term incentive payments. |
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2 Net of expenses. |
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Severance payments
Other than statutory and common law requirements, there are no severance guarantees or executive contracts in place.
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